US Movers Inc

The people who showed up to load and unload my items were nice and from what I could see handled my items carefully. The guys in between though didn't even try. While loading everything into the semi, they must have used the fork lift to shove as much into every space as possible. They bent tool work benches, tool boxes, even a brand new dolly! Boxes were split down the sides, crushed and even upside down. The website will only allow me to post 3 pictures, one of which refuses to load. I wish I could show the shattered glass, broken computers and everything else but I didn't take pictures of all of it IN THE BOXES. By the way, you will need to take pictures of EVERYTHING inside and outside the boxes. Here is a quote directly from their claims center (which is also a joke ) "PHOTOS OF EACH DAMAGE ITEM - Photo must show the entire item and the specific damage claimed. For boxed items claimant, provide a photo of the item and the box. All photos must be in color. Be sure to mark each photo with your name and the name of item pictured. In the event photos are not labeled, they will not be considered. Do not submit more than 2 photos per damaged item – Again, photo must show the entire item and the specific damage claimed." This information is not shared with you until you are filing the claim. So heads up. Also, if you didn't purchase any insurance don't bother claiming. They base your refund if any off the type of insurance you chose. I personally wish I would have chose a different company.

Move size: 3 Bedroom Home Service cost: $9500

I would like to give a detailed breakdown of all the issues with the move:
1. Delivery Delay:
My things were picked up on 09/06/2019 and the first available date of delivery was given as 09/12/2019. I was contacted on 09/09/2019 if they can load and move my stuff. Since I did not have a confirmed delivery address at that time, I reached out to them on 09/16/2019 with the delivery request. The items were delivered only on 10/04/2019. It took them whole 3 weeks to send my packages to me even though they promised that they could do it in 3 to 4 days. I had repeatedly contacted them but they never gave me a clear date of pick up or expected date of delivery but I never got one and the driver contacted me 2 days before delivery and even though I asked to call me 30 min before reaching my home, he called me only after reaching. The entire process was delayed a lot.
2. Damage
None of my furniture were usable. My couch was broken, bed was broken(headboard and footboard), crib was broken, my TV doesn't work. All but 7 boxes were broken or damaged or severely stained from what looks like oil and dirt.
3. Loss
They missed 2 boxes during the move and none of my furniture is usable and my TV doesn't work.

My total financial loss is $1850. On top of this, my moving had cost me $1800 for apparently moving broken stuff. I'm very disappointed with the overall move and I need a refund of the services I paid for and compensated for my financial loss.

Move size: 1 Bedroom Home Service cost: $1800

This was an overall terrible company to work with. They showed up late the day of the move and had not been working an hour before they disappeared and said they needed to get lunch. When we said we were needing to get on the road to make sure we met our timeline to start a new job, they said they would be back later but they could just take inventory themselves and let us know about changes later. We declined this shady offer and did not get on the road till way past our estimated time. We hoped this would be the worst of it - it was not. Not only did they end up delivering days after what we said our desired move in date was, they called us 24 hours before the move and said an oversight led them to believe they would need an additional $500 before they could deliver because they could not bring a truck that size downtown. I was furious. Our address has been the same since day one but this was never mentioned. I argued against it and they said they would send a guy to oversee the parking availability and go from there. The guy arrived at 8PM WITH the truck and said they wouldn’t have to charge another $500 that night, but they would in the morning so he had to deliver it right then. We argued with the company and they assured us more help would come and it would be quick - both lies. This odd man proceeded to try to do it himself and the manager started sending our calls to voicemail. He dropped our Ethan Allen desk on its side and dropped boxes clearly marked FRAGILE wrong side up. We were missing a nightstand, everything was dirty, l the wooden furniture had scuff marks and broken chips, the boxes had holes in them, and to boot - he yelled at us and he shoved his phone at me when his manager called. I have never dealt with such a shady, unprofessional company in my life. We would have been better off A. Selling our things and using what we paid them as a down payment on new furniture B. Moving it ourselves or C. Hiring the random homeless people off the street to move it. I would never recommend this company to anyone for any reason.

Move size: 1 Bedroom Home Service cost: $5000

The overall service was pretty good from the beginning to the end. They did not miss the pick up time however they came to deliver earlier than we expected.

I have my son drawer that cracked on the corner which I suspected it was dropped during the lifting. What really pissed me off, they were stealing a bunch of body lotions and facial wash. I have them in a plastic bin and the movers opened them up and taking about half of the bin. I remembered distinctly I have 7 Victoria secret lotion and it was 1 left, 8 of bath and body works lotion and only 2 left. They also stole my high end facial wash. I have lot of those stuff and of they were thinking that I do not notice some of them missing, they were wrong. And now I have to deal with the claims which I may not be getting the full amount that I have spent for my stuff back. I should've listened to my wife to switch to banker box instead of using plastic bin. I thought I could trust this mover, but I guess I was completely wrong.

Move size: 4 Bedroom Home Service cost: $4000

Destroyed a bunch of my stuff when I used them to move... then they use some 3rd party company to give you the run around and make it an extreme hassle to try and get a refund. once you finally do get an offer, they low ball you well below the required amount specified by their OWN fine print. If your moving out of state too good luck seeking any sort of recourse. you'd have to pursue it in TX not wherever you end up.

If you want anything you own to still be in one piece when it shows up, then avoid this company AT ALL COSTS. They damaged my couch, motorcycle, dishes, box spring... the list goes on.

Move size: 2 Bedroom Home Service cost: $3600

Terrible everything was broken’. My motorcycle was damaged it was scratched up I had tape on it they broke my light kit I have broken dishes and sentimental items and glass in picture frames and all of the stuff I had wrapped very well even my Tupperware containers were broken and then of course they tried to charge me extra money saying that they couldn’t deliver it on top of charging me an extra $2000 when they picked my furniture up from what the original quote was and I’m still waiting to hear back as far as what they’re going to do about my damages

Move size: 2 Bedroom Home Service cost: $7000

Hiring this company to move my stuff was one of the worst experiences of my life. I had exactly the same experience that many of the negative reviewers have described below. I believe they have fewer negative reviews only because they are trying to buy customers off. Here is my experience:

1. Everything was awesome with their sales team. They will pick up my call on the first ring, respond to all emails, they will offer to match any other quotes we receive, they are open to slight changes in the schedule because “they understand that changes can happen in a big move” (!!).
2. A packing and pickup team arrived on time and started packing and loading the truck. About half way through loading, the tone of the leader started changing. He said I have a lot more stuff than they have agreed and hence either he can stop loading and leave the rest with me, or I have to pay extra. Who can agree to leaving half of the stuff back, when you are moving across the country the next day? Finally he charged me 65% more than what was agreed with their sales team. They took 70% of the total charges. Now, all my precious stuff and 70% of the money is with them.
3. They started showing their true color after taking my stuff. I had agreed for storage of items for 35 days, and have given them 3 weeks notice for the delivery date. As date got closer, I am not getting any correspondence from the company. I started to call all the numbers I had been given and no one picks up the call. They have caller ID installed, so whenever they see your number, they will deliberately not pick up or respond to Voice mail. I sent numerous voice mails, sms but no response. I got so worried and suspected if they have even sold my stuff. Finally 3 days after the agreed delivery date has passed and still no response, I had to send a friend in person to their address given on the website, and it took an hour for him find their office, which is an extremely small “unmarked” room in a warehouse areas near Dallas with 3 people sitting in front of computers.
4. My friend called me on phone while being there and I could talk to a person for the first time. He said, they will try to find a truck in next 2-3 days, and cannot say when they will be able to do so (!!). He agreed to let me know the progress as soon as they can find a truck. Remember, their sales team had said, they operate their own trucks and is unlike other moving companies, but it seems they don’t even have a single truck. After 2 days, I get an email saying stuff is loaded and is on the way.
5. The next day I get a call from the truck driver, saying his truck is broken down and will come only after 2 days. The next day morning (8 days after agreed delivery date, and we are sleeping on the floor in an empty house for all these days), the truck driver comes. He doesn’t have anybody with him, and not even a screwdriver to assemble the furniture. He barely can speak english and spends the next 3 hours on phone calling hourly helpers to help him unload, and finally ends up getting 1 college student who is doing this job for first time. They both unload stuff for 5 hours, and in the process (or during pickup and storage), breaks several valuable items. When I point that out, truck driver says “oh, its a big move right, there will be some damages. You can call the company if you have any issues”! I am reminded again of my experience of “calling the company”. He takes the rest of the money in cash and leaves.
6. I decided to file a claim for damage and use their claims website. This is another one of their extremely terrible customer care set up. You have to take hard copies of all the forms, photostats of all paperwork, photographs of damaged items etc and send it to an address in Florida. This is of course, a 3rd party company who have no relationship with the movers. They sit of it for 2 months and sent me an email asking me to send a regular letter saying “I have no more documents to submit”. Finally after 4 months, they agree to pay $76.00 when the damage done was over $800.00. For this I have to again send a hard copy of accepting it!! It is not even worth the expense of paperwork I did for filing the claim. Decided not to accept it.

I have not exaggerated anything above. I paid over $4700 and this is what I got. Decide for yourself!

Move size: 2 Bedroom Home Service cost: $4700